Case Studies
Client Engagements & Outcomes
01
The Design Tent
Challenge
After more than 35 years in development, Stefanie launched The Design Tent as a new design division. While the parent business had long-standing credibility, the design arm required its own positioning, pricing strategy, and business development infrastructure.
- Clarifying the division's value proposition
- Establishing confident, value-aligned pricing
- Creating a structured and consistent pipeline
- Turning exploratory conversations into defined next steps
Approach
Our work centered on building both strategic clarity and disciplined execution.
- Refined positioning and messaging to create stronger calls to action
- Structured pricing aligned with value and executive confidence
- Launched foundational credibility levers, including website and digital presence
- Implemented a practical, repeatable business development cadence
- Established tracking systems to manage outreach and lead progression
- Provided steady CEO-level coaching to strengthen confidence, clarity, and accountability
Outcome
Within the first four months, The Design Tent closed its first client. Over the course of the ongoing engagement, Stefanie has:
- Closed multiple projects and generated meaningful new revenue
- Built a clearer, more predictable business development pipeline
- Increased confidence in pricing and pitching
- Strengthened messaging, resulting in more focused, productive conversations
- Established structured systems to support continued outreach and lead conversion
- Transitioned from early-stage uncertainty to confident CEO-level leadership
"Their thoughtful, practical approach — grounded in real-world experience — helped me clarify how to build a stronger pipeline and foundation for my company."
— Stefanie Erkiletian, The Design Tent
02
Siren Betty
Challenge
Nicole Alexandra was navigating the growth stage of her firm — expanding opportunities, increasing visibility, and building a stronger team. However, she was deeply embedded in day-to-day operations, limiting her ability to lead strategically.
- Scaling nationally without operational strain
- Strengthening internal team structure and leadership
- Implementing systems to support growth
- Shifting from operator to visionary CEO
Approach
Our work focused on transforming both leadership posture and business infrastructure.
- Clarified national positioning and growth strategy
- Strengthened team structure and leadership accountability
- Implemented operational systems to improve efficiency
- Built scalable workflows to reduce day-to-day friction
- Provided industry-specific business development guidance
- Supported Nicole's transition into a sustainable leadership role
Outcome
Through our work together, Siren Betty:
- Expanded its reach nationally
- Built and led a stronger, more structured team
- Implemented systems that improved operational efficiency
- Increased clarity around business development and growth strategy
- Transitioned leadership from reactive operations to strategic vision
"Christine has helped me transition from being stuck in day-to-day operations to stepping into a sustainable leadership role where I can focus on vision and growth."
— Nicole Alexandra, Siren Betty
03
MCLD
Challenge
MCLD, a lighting design firm operating across New York and Miami, was navigating growth as a multi-partner business balancing different perspectives, priorities, and market dynamics.
- Creating greater clarity around business development strategy
- Aligning partner priorities to enable faster, more confident decision-making
- Strengthening messaging and positioning in competitive markets
- Connecting daily operations to long-term growth objectives
Approach
Our work focused on embedding business development into MCLD's broader operating system.
- Clarified and aligned BD priorities across partners
- Strengthened messaging and value communication
- Connected staffing and workflow decisions to revenue strategy
- Improved operational clarity to support scalable growth
- Established structured decision-making frameworks
- Reinforced the connection between leadership alignment and firm performance
Outcome
Over the course of the ongoing 9-month engagement, Jon-Carlo and Ryan have:
- Achieved greater clarity and cohesion around business development strategy
- Strengthened partner alignment, improving speed and confidence in decisions
- Clarified positioning and messaging across both markets
- Improved operational efficiency to better support growth
- Built a more actionable link between daily execution and long-term expansion
"Business development goes hand in hand with every other part of the firm, and this work has made that connection clearer and more actionable than ever."
— Jon-Carlo & Ryan, MCLD
04
Robert Brown Interior Design
Challenge
After more than 20 years in business, Robert Brown Interior Design recognized that the business development landscape had shifted. While the firm had a strong reputation, its BD approach no longer reflected the realities of today's market.
- Redefining what business development meant for their firm
- Creating greater clarity around pipeline strategy
- Streamlining how opportunities moved from initial contact to close
- Introducing accountability into follow-up systems
Approach
Over six months, we worked closely with the leadership team to modernize and operationalize their business development process.
- Defined a firm-specific business development strategy
- Built a structured pipeline framework from lead to close
- Clarified roles and ownership within the BD process
- Implemented accountability systems for outreach and follow-up
- Aligned growth initiatives with current market dynamics
Outcome
By the end of the six-month engagement, Robert Brown Interior Design had:
- A clearly defined and shared understanding of business development
- A streamlined, structured process for advancing opportunities
- Stronger accountability around follow-up and pipeline tracking
- Increased clarity and intentionality in growth decisions
- A BD framework aligned with both their legacy experience and today's market
"19th & Co's business development coaching gave our leadership team the structure and clarity we needed to take a more intentional approach to growth."
— Lanah Jackson, Robert Brown Interior Design
05
Carré Designs
Challenge
After more than a decade in business, Kristi Carré Freeland found herself deeply embedded in day-to-day execution. The firm was busy, but growth felt reactive rather than intentional.
- Operating "in the weeds" rather than at the leadership level
- Lack of clear structure around team roles and systems
- Reactive pricing and contract decisions
- Unclear positioning and growth priorities
Approach
Over five months, we focused on shifting both operational structure and leadership posture.
- Identified core pinch points affecting efficiency and growth
- Clarified top priorities and eliminated unnecessary complexity
- Implemented sustainable team and workflow structure
- Refined pricing, contracts, and positioning strategy
- Established focused, action-oriented accountability sessions
- Reinforced a CEO-level mindset grounded in practical execution
Outcome
Over the course of the ongoing 5-month engagement, Carré Designs has:
- Transitioned from reactive operations to intentional leadership
- Implemented clearer team structure and workflow systems
- Strengthened pricing, contracts, and firm positioning
- Reduced operational friction and mental load
- Increased clarity, focus, and decision-making confidence
"For the first time, I feel like I'm truly running my business, instead of my business running me."
— Kristi Carré Freeland, Carré Designs